LEGAL INFO

VelvetBanana.net values its customers and respects their privacy. We collect customer information in an effort to improve our customers’ shopping experience and to communicate with our customers about our products, contests and promotions. We recognize that we must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. This policy describes the personal information we collect about you, why we collect it and how we use it. Our policy also describes the choices you can make about how we collect and use your information.
If our information practices change in the future, we will let you know before we use your information in a manner not previously disclosed in our privacy policy by posting the policy changes on our website or by communicating directly with you. At the time, you will have the opportunity to opt out of any use of your information.

What kind of information does VelvetBanana collect?
We collect information, such as your name, email and postal addesses and credit card numbers, that you provide to us when your place an order, when you save your info with us or when you participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online.

How does VelvetBanana use my information?
When you make a purchase from VelvetBanana.net, we use your information to process your order. We will also send you emails to confirm your order and may need to contact you via postal mail or email if we have other questions regarding your order.
When you save your information with VelvetBanana.net, you will be automatically signed up to receive email updates. If you participate in a contest or promotion, you will have the opportunity to choose to receive emails from us regarding our products, contests and promotions.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact us via email. Please be sure to include your email address and full name. If you have previously asked to be removed from our email mailing list, we will not sign you up for email updates if you place an order online. Please note that it may take up to 48 hours to remove your email address from our list.

Does VelvetBanana share my information with third parties?
VelvetBanana does not share any information with third parties.

How does VelvetBanana protect kids’ privacy?
Like you, we at VelvetBanana are concerned about the safety of children when they use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we receive actual knowledge that a subscriber to VelvetBanana is under the age of 13, we will remove all personally identifiable information about that person from our files.

What are cookies? How does VelvetBanana use cookies on its website?
A cookie is a small data file that websites often store on your computer’s hard drive when you visit their websites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you’ve visited. VelvetBanana does not use cookies and does not store personally identifiable information in your cookies.

How do I know my order information is secure?
Protecting your order information is important to us. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), your connection is secure. You can also doble-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the website address will change from “http” to “https”.
Some versions of browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders at VelvetBanana. In that case, you will be unable to connect to the server, which means you will not be able to place an order through an unsecured connection.

What about links to other websites and services?
The VelvetBanana.net website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.

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